FAQs

1. What types of wellness products do you offer?

Bioheal specializes in a curated selection of innovative wellness products designed to enhance self-care routines. Our offerings include items such as the Anti-Wrinkle Eye Care, EMS Heating Belt, and EMS Neck Massager, which combine advanced technology with holistic health solutions.

2. How do I use the EMS Neck Massager effectively?

The EMS Neck Massager is designed to provide targeted relief and relaxation. For optimal results, it is recommended to use the device for 15-20 minutes per session, adjusting the intensity levels according to your comfort. Ensure that the device is placed correctly on the neck area for maximum effect.

3. Are your products safe for all skin types?

Our wellness products are generally safe for a wide range of skin types. However, it is advisable to perform a patch test when using new skincare devices or products, particularly for individuals with sensitive skin or specific allergies. Consult with a healthcare professional if you have concerns.

4. What is your return policy?

We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. Please ensure that the product is in its original condition and packaging. For more details, you can contact us at bioflex.dxb@gmail.com.

5. Can I exchange a product?

Yes, exchanges can be facilitated by returning the original item. Once the return is accepted, you may place a new order for the desired product. This process ensures that you receive the correct item promptly.

6. Do you ship internationally?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. For specific inquiries regarding shipping options and delivery times, please refer to our shipping policy or contact our customer service.

7. How long does it take to receive a refund?

Refunds are processed within 10 business days after we receive and inspect your returned item. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

8. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific product, please contact us.

9. What should I do if my product arrives damaged?

If your product arrives damaged or defective, please contact us immediately at bioflex.dxb@gmail.com. We will evaluate the issue and work to resolve it promptly, ensuring customer satisfaction.

10. How can I contact customer support?

You can reach our customer support team via email at bioflex.dxb@gmail.com. We are committed to addressing your inquiries and providing assistance regarding our products and services.